Diversity & Inclusion Results

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Testimonials

Anger Management

“Your workshop on ‘“Anger Management, Sexual Harassment, and Discrimination Complaints’ with Kevin McNulty was outstanding and well received by the participants.  Your well organized agenda and dynamic delivery received excellent workshop evaluation ratings.”
Barbara J. Hall
Diversity Manager
Energy Information Administration
U. S. Department of Energy

Communication

 

“The impact of the workshops has also paid off in the long term.  There are fewer situations which escalate to a formal grievance.  We believe that this is due, in large part, to the communication skills that you and your associates teach.”
Judy Welcker
Training Officer
USDA/National Finance Center

“Course evaluations continue to demonstrate that our employees appreciate the opportunity to participate, and are walking away with a renewed awareness and respect for the importance of diversity in the workplace.

Your continued work with our Champions Group empowers our employees to become true agents of change for the Center.  This group has made numerous strides in improving communication among our 1700 employees, supervisors, and managers.

I was impressed with your workshop facilitators, who were able to provide an atmosphere that was safe for revealing true emotion and free expression of ideas.  The teamwork exercises managed to pull all 25 very diverse individuals in my class into a single team.”
Donna S. Maeder
Equal Opportunity Specialist
USDA/National Finance Center

“Your team building work with our senior staff was highly successful.  Success in that effort lead to an agreement to have C. Harris and Companies train some 400 managers, supervisors, and other employees in effective communication skills.”                                   
John R. Ortego
Director
USDA/National Finance Center

“Thank you for speaking about ‘Culturally Sensitive Communication’ at our In-service.  We enjoyed your talk immensely and we found you to be a very inspirational, warm and sincere person.

Your presentation was truly refreshing.  You made us examine our own trust issues and realize how they influence the larger picture.  This is such a sensitive topic and your ability to diffuse the issue, provoke thoughtful insight and promote change is unparalleled in our experiences.”
Kat Rice, MSW
Executive Director
Grace House

“The compliments poured in during the morning break, luncheon, and the rest of the day after your address to our members at the National Association of Women in Construction Region 5 Annual Forum.

Your audience felt energized, motivated and a greater sense of understanding of the needs and benefits of effectively communicating in their personal, business and civic environments.

It has been my pleasure to be able to work with you during the planning of our Conference.  It was a FABULOUS KEYNOTE ADDRESS.”                  Barbara R Alleman, CCA
NAWIC Region 5, Forum Coordinator

“Both your superb delivery and the genuine quality in presentation of ideas made this an excellent program for our project personnel.  We certainly feel that the workshop achieved its goals.

Special in the workshop was the way you crafted equity/diversity issues into communication and relationship skills that daily impact work and other interactions. Your humor, your down-to-earth examples, your interactive style, the application exercises – all made this a powerful delivery.

Participants loved the workshop.  Note some of the remarks they made:  ‘My favorite was Cathy Harris’ professional development workshop!!!’  ‘Cathy Harris was a wonderful presenter.’  ‘Group building games and activities were a favorite aspect.’  (The workshop was) Too short – (we regret) not having more time with Cathy.’  ‘Cathy needs to come to all universities/colleges that … (have projects); central administration needs to be sensitized to these issues.’  Overall, your impact on their mission was impressive.

You were very flexible and accommodating of our needs and implemented all of our contract with you very well.”                                                Dr. Margaret Hargroder, Director
University Southwestern Louisiana

“Your seminar entitled, ‘Communication That Works’ was very informative as well as stimulating.  The participants’ evaluation of your seminar was outstanding
‘Cathy Harris was Dynamic!’
‘Cathy Harris was wonderful!’
‘The speaker kept your attention and class participation.’
‘Ask Cathy Harris to return next year; Best year yet!’
‘This workshop conducted by Cathy Harris was excellent!’
‘Hope she’s here for the next Conference.”
Lisa F. Spurlock
Workshop Coordinator
EEO Leadership Conference
Federal Executive Board

“The sessions relative to Diversity and EEO Laws not only increased our level of awareness, but also provided excellent guidelines for communicating and working together.  Your canny ability to motivate the staff to eagerly participate as individuals and during group sessions is to be commended.

The staff loved your personal style, the group exercises and the relaxed environment.  Several employees expressed that they received more than they hoped for.  Additionally, the staff greatly appreciated the fast paced hands-on approach used throughout the entire presentation….  We look forward to the opportunity to work with you again”*                                                
Leroy R. Bailey, Jr.
General Manager
Transit Management of
Southeast Louisiana (TMSEL) See note below
* Note: We have presented three additional programs for (TMSEL) since the above noted program.

“I am getting steady positive feedback about your flexibility as an expert presenter.  EIA employees were impressed at your fluidity to cover the following three sessions: Communication That Works, Relationships for Building Trust and the Multiple Perspectives Discussion facilitated by you between our Administrator, Deputy Administrator and employees.  Your dynamic ability to educate skeptics has really paid off.  Participants accepted your validity about the value of respecting differences and more importantly, they are actually showing signs of applying this information into their day to day work.”

“Feedback on our evaluation forms rank you in the category of outstanding. You have convinced participating employees that diversity is not “soft stuff” but essential in determining how we do business.”

                                                                                    Barbara Hall
Diversity Manager
Department of Energy

“Your seminar was enlightening in that it helped us to concretely identify the characteristics of a successful team and it allowed our employees to ‘rate’ where they felt we were on each of those characteristics.  It also demonstrated the importance of creating an environment in which people feel comfortable enough to communicate openly, and to learn to cultivate the strengths that can result from the differences in our talents, styles, skills, and backgrounds. 

This type of interaction will allow for greater openness, better communication, and forge a stronger bond between all of us.

The staff will continue to strengthen and expand upon the foundation that was laid at this seminar.”
Ellen M. Hazeur
Clerk, First City Court
City of New Orleans, Louisiana

Conferences

“Your workshop on “Anger Management, Sexual Harassment, and Discrimination Complaints” with Kevin McNulty was outstanding and well received by the participants.  Your well organized agenda and dynamic delivery received excellent workshop evaluation ratings.”
Barbara J. Hall
Diversity Manager
Energy Information Administration
Department of Energy

“The compliments poured in during the morning break, luncheon, and the rest of the day after your address to our members at the National Association of Women in Construction Region 5 Annual Forum.

Your audience felt energized, motivated and a greater sense of understanding of the needs and benefits of effectively communicating in their personal, business and civic environments.

It has been my pleasure to be able to work with you during the planning of our Conference.  It was a FABULOUS KEYNOTE ADDRESS.”

 

                                                                        Barbara R. Alleman, CCA
National Association of Women in Construction
Forum Coordinator

“Both your superb delivery and the genuine quality in presentation of ideas made this an excellent program for our project personnel.  We certainly feel that the workshop achieved its goals.

Special in the workshop was the way you crafted equity/diversity issues into communication and relationship skills that daily impact work and other interactions. Your humor, your down-to-earth examples, your interactive style, the application exercises – all made this a powerful delivery.

Participants loved the workshop.  Note some of the remarks they made:  “My favorite was Cathy Harris’ professional development workshop!!!”  “Cathy Harris was a wonderful presenter.”  “Group building games and activities were a favorite aspect.”  (The workshop was) Too short – (we regret) not having more time with Cathy.”  “Cathy needs to come to all universities/colleges that … (have projects); central administration needs to be sensitized to these issues.”  Overall, your impact on their mission was impressive.

You were very flexible and accommodating of our needs and implemented all of our contract with you very well.
Dr. Margaret Hargroder, Director
University of Southwestern Louisiana

 

Your seminar entitled, “Communication That Works” was very informative as well as stimulating.  The participants’ evaluation of your seminar was outstanding

‘Cathy Harris was Dynamic!”
“Cathy Harris was wonderful!”
“The speaker kept your attention and class participation.”
“Ask Cathy Harris to return next year; Best year yet!”
“This workshop conducted by Cathy Harris was excellent!”
“Hope she’s here for the next Conference.”
Lisa F. Spurlock
Workshop Coordinator
EEO Leadership Conference

 

“I am getting steady positive feedback about your flexibility as an expert presenter.  EIA employees were impressed at your fluidity to cover the following three sessions: Communication That Works, Relationships for Building Trust and the Multiple Perspectives Discussion facilitated by you between our Administrator, Deputy Administrator and employees.”

“Your dynamic ability to educate skeptics has really paid off.  Participants accepted your validity about the value of respecting differences and more importantly, they are actually showing signs of applying this information into their day to day work.”

“Feedback on our evaluation forms rank you in the category of outstanding.  You have convinced participating employees that diversity is not “soft stuff” but essential in determining how we do business.”
Barbara J. Hall
Diversity Manager
Energy Information Administration
U. S. Department of Energy

Conflict Resolution

 

“They [participants] have learned to apply rules to advocate for changes which will make NFC a more inclusive work site.” 
Judy Welcker

                                                                        Training Officer

                                                                        USDA/National Finance Center

“Cathy Harris’ diversity initiative reduced the number of EEO complaints by 30 percent and saved us over $880,000 in administrative costs.”
Gary Thornton, EEO Manager, USDA

“I am writing to tell you how satisfied my employees have been with the first presentation of your Conflict Resolution workshop held last month for union representatives and front-line managers.  They rated your session a 9.82 out of a possible 10 on the evaluation.  That is just outstanding.

Both sides have told me that the workshop was the first time they began to view each other as peers rather than adversaries… they feel a positive shift – that the training gave them a chance to see another side of their colleagues…  It enlightened them to look at the overall work relationships in a different way.

Certainly the experiential and non-confrontational techniques of your program added to its effectiveness.  The non-traditional setting really worked, so the groups could progress on significant and real issues they now face in the workplace.

In summary, we found your Conflict Resolution workshop extremely valuable and we strongly recommend it to any company that wants to strengthen the bonds among their team members.”
Philip Holland
Postmaster, New Orleans
United States Postal Service

“Thank you for the fine workshop “Communication that Works” that you presented 20 times for the National Finance Center/USDA during the month of September.  The National Finance Center/USDA’s strongest endorsement of the quality of your work is that we scheduled 10 more workshops.  What has brought you back is our employees’ satisfaction.  They appreciate your guidance to improve their communication in professional situations, especially with sensitivity for persons who are different from them. 

They told me you encouraged them to open up and communicate more effectively.  They said the practice you gave them will allow them to resolve issues in their work setting before they escalate to conflict. 

Comments on the evaluations indicate that your audience could relate well to you.  You were funny, down-to-earth and communicated in ways to reach both the staff and management levels of the organization.  An overwhelming majority of the employees recommended that the workshop be attended by all other employees and supervisors.             
Gary A. Thornton
EEO Manager
USDA/National Finance Center

Customer Service

I’ve received many, many positive responses regarding the training.  The training evaluations are excellent, too.  Of course that was not a surprise, as your training from more than 10 years ago left an indelible mark on me!

It has been a pleasure to work with you and I hope to contact you shortly after the start of the new fiscal year, October 1, 2010 for additional sessions!
Sylvia J. Mitchell
Supervisory Program Analyst
Controller Operations Division, Customer Liaison/Training Branch

Diversity

“Cathy Harris’ diversity initiative reduced the number of EEO complaints by 30 percent and saved us over $880,000 in administrative costs.”

                                              Gary Thornton, EEO Manager, USDA/NFC

 

"I have been privileged to hear Cathy speak about managing multi-generational workforces on several occasions. Her programs are full of exceptional content and her style is warm, engaging & interactive. It is absolutely worth your time and investment.   At the recent international conference of the American Society of Training and Development, this topic was one of the top 2 topics facing all employers today.

Cathy is leading the way at providing critical knowledge for all of us who must reach out and connect to those whose styles, values, and expectations differ greatly from our own. Take any opportunity to participate in one of her programs."  
Myra Corrello, PhD, President,
Find Your Spice Seminars

I’ve received many, many positive responses regarding the training.  The training evaluations are excellent, too.  Of course that was not a surprise, as your training from more than 10 years ago left an indelible mark on me!

It has been a pleasure to work with you and I hope to contact you shortly after the start of the new fiscal year, October 1, 2010 for additional sessions!
Sylvia J. Mitchell
Supervisory Program Analyst
Controller Operations Division, Customer Liaison/Training Branch

Thank you for participating in the program.  I noticed more enthusiasm, excitement, and participation than any other program in our series.  It was a success by any measure.
Richard Melancon
Business Development and Growth Committee
Jefferson Chamber of Commerce

 “Cathy Harris’ diversity leadership workshop was interesting, enlightening and informative.  All senior executives should go through this process in order to better prepare themselves for future success.” 
Arnold Fielkow, Former Executive Vice President
New Orleans Saints/Voodoo
New Orleans City Councilman-at Large

“I really enjoyed this seminar!  I felt like you should see inside of our office, and read my mind.  I learned so much that I could take back, I left very excited!  Everything was helpful.”
Rita Pinero,
Jefferson Parish Employees Federal Credit Union

“The workshop was very informative and thought-provoking.  It challenged current management style with new, innovative management opportunities.”
Gloria M. DeCuir,
Tulane University

“Cathy Harris’ workshop has given me both techniques and a common understanding of diversity, which will help me do a better job in today’s world of constant change.  What I liked best was the hands-on interaction in groups.”
Anne M. Lee, US Department of Veterans Affairs

“As a result of this workshop, I will try to create an environment where employees feel free to communicate.”
Unsigned participant comment

“Since the diversity leadership workshop, I have applied what I learned and I am becoming more observant and tolerant of those around me.  I am now more aware of individual differences and am more sensitive of others’ feelings and opinions.  I am learning and speaking a little Spanish and the staff is appreciative and cheering me on.”    
Brenda Williams
New South Parking (Airport Parking)

"The workshop promotes self development through problem solving and learning activities. Transformational leadership theory and skills are what I will implement first." 
Colonel John LeCour,
Orleans Parish Criminal Sheriff’s Office

“I am pleased with the quality of service you and Dorothy Waldrup provided to Transit Management of Southeast LA (TMSEL) staff during the recent Equal Employment Opportunity training workshops. 

 

The information shared indicated you were knowledgeable and well informed about the Americans With Disabilities Act and sexual harassment issues.  The knowledge obtained by our staff will assist in their personal development as they grow and become outstanding managers and future leaders of this organization.

I am still receiving complimentary remarks relative to the group exercises and your unique and personal style.  We look forward to the opportunity to work with you in the future.  Thanks again for a job well done!
William J. DeVille
General Manager
Transit Management of Southeast Louisiana

 

“Here at the USDA National Finance Center, we believe that your “Diversity Strategies that Pay Off” workshops have significantly improved the organization culture.

After each Diversity workshop, the feedback was very positive.  We received e-mail messages and were frequently stopped in the halls with praise for the program.  One participant said, “This class is for all my co-workers, my bosses – everybody … it showed me how to actually do what I needed to improve my ability to connect with others.”

By applying the techniques taught in the workshop, managers and staff now use their time more proactively by addressing diversity issues when they first occur.  Before, time had to be dedicated to revisit an escalated situation because team players failed to address differences. 

The impact of the workshops has also paid off in the long term.  There are fewer situations which escalate to a formal grievance.  We believe that this is due, in large part, to the communication skills that you and your associates teach.

They have learned to apply rules to advocate for changes which will make NFC a more inclusive work site. 
July Welcker
Training Officer
USDA/National Finance

“Course evaluations continue to demonstrate that our employees appreciate the opportunity to participate, and are walking away with a renewed awareness and respect for the importance of diversity in the workplace.

Your continued work with our Diversity Champions Group empowers our employees to become true agents of change…  This group has made numerous strides in improving communication among our 1700 employees, supervisors, and managers.

I was impressed with your workshop facilitators, who were able to provide an atmosphere that was safe for revealing true emotion and free expression of ideas.  The teamwork exercises managed to pull all 25 very diverse individuals in my class into a single team…”

                                                                        Donna S Maeder
Equal Opportunity Specialist
USDA/National Finance Center

“While all of the C. Harris and Companies training has been outstanding, perhaps the greatest success in our two and one-half year relationship is the 3-day “Diversity Strategies that Pay Off” training conducted over the past 18 months.

I appreciate the fact that you and your highly skilled trainers took the time to really get to know our agency and then worked very closely with us to design a diversity training program that suited our particular needs.  I have been particularly impressed with your trainers’ skills and professionalism in dealing with sensitive issues surrounding race, gender, and equal opportunity.  A number of employees have commented that the C. Harris Companies diversity training was the best they have attended.  I attended one C. Harris Companies diversity training session and I concur with my employees’ assessment.

Your work with the Center has been a factor in creating a unified, productive, and positive workforce and work atmosphere.  C. Harris Companies helped us establish a structure that supports the development of ideas and programs that encourage communication, cultural diversity, and cooperation.”
John R. Ortego
Director
USDA/National Finance Center

“Your seminar was enlightening in that it helped us to concretely identify the characteristics of a successful team and it allowed our employees to “rate” where they felt we were on each of those characteristics.  It also demonstrated the importance of creating an environment in which people feel comfortable enough to communicate openly, and to learn to cultivate the strengths that can result from the differences in our talents, styles, skills, and backgrounds. 

This type of interaction will allow for greater openness, better communication, and forge a stronger bond between all of us.”

I believe that any organization that requires individuals to function as a team can benefit greatly from this seminar.”                                                 Ellen M. Hazeur
Clerk, First City Court
City of New Orleans, Louisiana

“Thank you for speaking about “Culturally Sensitive Communication” at our In-service.  We enjoyed your talk immensely and we found you to be a very inspirational, warm and sincere person.

Your presentation was truly refreshing.  You made us examine our own trust issues and realize how they influence the larger picture.  This is such a sensitive topic and your ability to diffuse the issue, provoke thoughtful insight and promote change is unparalleled in our experiences.”
Kat Rice, MSW
Executive Director
Grace House

“Our employees believe in coming to your training because you have proven your sincerity in advancing diversity.  You have also shown your commitment to providing an exceptional level of customer service to your clients.

You took the time to really learn about our agency before the workshop.  You masterfully addressed our needs specifically.

The design of your workshop made participating Council members look within ourselves.  It made us aware of many different aspects of diversity and that we each have to take responsibility for our own beliefs and actions.  For many of us that included some rude awakenings to look at nonproductive behaviors and realize, “Oh, that’s me!”

Your workshop opened a new level of discussion about what changes the Diversity Council needed to implement.

Thank you for the extended customer service you have offered as a sounding board for me and others.  This workshop helped to establish a structure for the development of ideas for the Council to address promoting cultural diversity and cooperation.
Barbara J. Hall, Diversity Manager
Energy Information Administration
U. S. Department of Energy/Washington, DC

“Both your superb delivery and the genuine quality in presentation of ideas made this an excellent program for our project personnel.  We certainly feel that the workshop achieved its goals.

Special in the workshop was the way you crafted equity/diversity issues into communication and relationship skills that daily impact work and other interactions. Your humor, your down-to-earth examples, your interactive style, the application exercises – all made this a powerful delivery.

Participants loved the workshop.  Note some of the remarks they made:  “My favorite was Cathy Harris’ professional development workshop!!!”  “Cathy Harris was a wonderful presenter.”  “Group building games and activities were a favorite aspect.”  (The workshop was) Too short – (we regret) not having more time with Cathy.”  “Cathy needs to come to all universities/colleges that … (have projects); central administration needs to be sensitized to these issues.”  Overall, your impact on their mission was impressive.

You were very flexible and accommodating of our needs and implemented all of our contract with you very well.”
Dr. Margaret Hargroder, Director
University of Southwestern Louisiana

“Since the diversity leadership workshop, I have applied what I learned and I am becoming more observant and tolerant of those around me.  I am now more aware of individual differences and am more sensitive of others’ feelings and opinions.  I am learning and speaking a little Spanish and the staff is appreciative and cheering me on.”    
Brenda Williams
New South Parking (Airport Parking)

 “The participants at your “Board Diversity and Teambuilding” session were extremely fortunate to have such a knowledgeable and well-versed presenter.  I was truly delighted at the transformation of these board members from individual participants to group participants.”
Karen L. Gauthier
Volunteers and Training Programs Manager
Center for Non-Profit Management

“The sessions relative to Diversity and EEO Laws not only increased our level of awareness, but also provided excellent guidelines for communicating and working together.  Your canny ability to motivate the staff to eagerly participate as individuals and during group sessions is to be commended.”

“The staff loved your personal style, the group exercises and the relaxed environment.  Several employees expressed that they received more than they hoped for.  Additionally, the staff greatly appreciated the fast paced hands-on approach used throughout the entire presentation.”
LeRoy R. Bailey, Jr.
General Manager
Transit Management of Southeast
LA (TMSEL)

“I am getting steady positive feedback about your flexibility as an expert presenter.  EIA employees were impressed at your fluidity to cover the following three sessions: Communication That Works, Relationships for Building Trust and the Multiple Perspectives Discussion facilitated by you between our Administrator, Deputy Administrator and employees.”

“Your dynamic ability to educate skeptics has really paid off.  Participants accepted your validity about the value of respecting differences and more importantly, they are actually showing signs of applying this information into their day to day work.”

“Feedback on our evaluation forms rank you in the category of outstanding.  You have convinced participating employees that diversity is not “soft stuff” but essential in determining how we do business.”                               Barbara J. Hall
Diversity Manager
Department of Energy

“Your approach has been well received by employees and very effective, but it is the extremely high quality of your trainers that makes the difference.  Your ability and your trainer’s ability to create an open, non threatening environment where employees feel comfortable to discuss sensitive issues such as race, sex, national origin, etc., is far beyond that of other trainers.  Almost all of the employees I have talked with about your training have expressed a similar view.  You and your staff presented the most enjoyable and effective diversity training I have witnessed in my thirty-year Federal career.”

“The real test, of course, for any training is the result.  To date, we have trained all of our managers and supervisors and approximately 500 other employees.”  “The training has helped NFC achieve a significant reduction in informal and formal EEO complaints over the past three years.”
John Turner
EEO Manager
USDA/National Finance Center

“The workshops conducted provided a safe forum for sensitive issues to be discussed.  The facilitators taught employees how to open dialogue which dealt with race, gender, education and organization hierarchy.  Each of us learned how these variables affected how we did things in the plant.

With your help we were able to develop long term strategies which would improve our efforts in dealing with diversity and plant productivity. 

However, the overall payoff from our involvement in the diversity process has come from the operator’s themselves.

There is no doubt that the training has caused us to better understand the cultural differences which exist among us and had enabled us to better manage these situations.”
Les Holland
Human Resources Manager
Chevron Chemical Company

Diversity Train-the-Trainer

 

 “This was an incredible learning experience that allowed me to be an integral part of the learning process while absorbing a wealth of wisdom from the other participants.  Additionally, I left armed with facilitation and teaching tools that will make it easy for me to prepare to conduct diversity programs for the attorneys, judges, and bar associations in Louisiana.  I now possess a level of confidence that would not have been possible without this workshop.”
Kelly McNeil Legier, Esq.
Director of Member Outreach and Diversity,
Louisiana State Bar Association

“Attending this workshop gave me the tools to effectively facilitate meetings for and educate co-workers about the importance of diversity in the workplace:  everything from how to set up the room to making the participants feel safe and engaged.  Learning about the “Benefits and Costs of Not Valuing Difference” was truly eye-opening for me.  Making everyone feel that their contribution is valuable is truly invaluable.”
Tracy Guyllette
HR Specialist,
New South Parking

“Since Hurricane Katrina, blending employees of different cultures and generations was a challenge for us. But with Cathy’s help, we learned how to approach these topics in ways that were non-threatening, open-minded, and caring.  Working with our specific needs, she helped us to develop a program that was a blend of our culture and the needed communication methods to improve understanding our differences.  I believe that employees will work together more effectively and actually enjoy performing their jobs.  The Diversity Train-the-Trainer provided a successful internal diversity program to help improve performance and retention.  Cathy Harris is our resource for assistance in the Diversity field!”
Diane Wahl,
Vice President of HR and Training Development, Omni Bank

 

“The passion and knowledge of the facilitators was extremely impactful and helpful.  They did a wonderful job of creating a true learning environment.  I also value the input from the other participants.  I appreciate the individual feedback and the time spent helping us to understand the purpose and impact of each section.”
                                                                                    Wayne Wallace,
Training Manager, Cox Communication
“I was blessed to take a life changing Diversity Facilitation Course from The Cathy Harris Group in New Orleans, LA.  The Course is as big as the City and full of love.  Cathy brings her group of professionals with over 150 years of combined diversity experience to share their thoughts and ideas on what it really means to bring diversity to the table in the modern South.  Anyone who has the opportunity to learn from this very special group of people will not come away from the experience without being changed.  A dynamic course that will vault you into diversity in the 21st century.  Bravo!”              Dana Sandlin, Advanced Solutions Dispute Resolution Services, LLC, Summerville, SC
“The Diversity Train-The-Trainer Workshop provided me with all the tools I needed to establish an effective, educational, and fun Diversity program for my company.”
The program was intensive and personal.  The diversity assessment was an amazing tool in the defining the diversity areas I needed to personally develop in my own life.  I am putting together a series of Diversity sessions that include all of the valuable information I learned from other participants as well as the powerful tools and activities provided in the training manual.  The first session will focus specifically on the benefits and the costs of not valuing differences.                                                                                                     Kiersten J. Seiler,
Employee Relations Specialist
Louisiana Organ Procurement Agency

I’ve taken many diversity related courses in my 25 years of Federal service, but this one was definitely the best!  Wish I could take it again.

Carol Nichols

EEO Solutions

Facilitation

 

“Course evaluations continue to demonstrate that our employees appreciate the opportunity to participate, and are walking away with a reviewed awareness and respect for the importance of diversity in the workplace.

Your continued work with our Diversity Champions Group empowers our employees to become true agents of change for the Center.  This group has made numerous strides in improving communication among our 1700 employees, supervisors, and managers.

I was impressed with your workshop facilitators, who were able to provide an atmosphere that was safe for revealing true emotion and free expression of ideas.  The teamwork exercises managed to pull all 25 very diverse individuals in my class into a single team.”
Donna S. Maeder
Equal Opportunity Specialist
USDA/National Finance Center
“My assistant has given you the highest recommendation after attending your public workshop on sexual harassment prevention.  She insisted that you energized your participants and were on-target about significant learning points – and she was right.

The feedback following your daylong facilitation has been plentiful and enthusiastic.  The managers have stopped me in the hall, left messages on my message service and sent me e-mail to document how valuable the session was for them.  They really enjoyed the non-traditional and interactive style in which you organized the program…in a non-confrontational and safe environment.

The session has certainly been a morale booster among those who attended.  Some employees have started to implement the action plans that were generated by the end of the day.

One of your most valuable contributions is how you share from your personal experience.  You are an ideal model of taking whatever resources you have to achieve the goals you set by taking the initiative to get things done.  You really motivate your audiences to do the same in their situations.

Thanks again for a powerful teambuilding workshop. 
Margaret Deane
Director of Human Resources
Windsor Court Hotel (New Orleans)

 

The participants at your “Board Diversity and Teambuilding” session were extremely fortunate to have such a knowledgeable and well-versed presenter.  I was truly delighted at the transformation of these board members from individual participants to group participants.
Karen L. Gauthier
Volunteers and Training Programs Manager
Center for Non-Profit Management

“I am writing to tell you how satisfied my employees have been with the first presentation of your Conflict Resolution workshop held last month for union representatives and front-line managers.  My staff’s enthusiasm following this session has committed me to attend when you work with the rest of my teams.  They rated your session a 9.82 out of a possible 10 on the evaluation.  That is just outstanding.

Both sides have told me that the workshop was the first time they began to view each other as peers rather than adversaries. 

Those who attended told me that they feel a positive shift – that the training gave them a chance to see another side of their colleagues away from the workplace.  It enlightened them to look at the overall work relationships in a different way.

Certainly the experiential and non-confrontational techniques of your program added to its effectiveness.  The non-traditional setting really worked, so the groups could progress on significant and real issues they now face in the workplace.

In summary, we found your Conflict Resolution workshop extremely valuable and we strongly recommend it to any company that wants to strengthen the bonds among their team members.”

                                                                        Philip Holland
Postmaster, New Orleans
United States Postal Service

 

“The workshops conducted provided a safe forum for sensitive issues to be discussed.  The facilitators taught employees how to open dialogue which dealt with race, gender, education and organization hierarchy.  Each of us learned how these variables affected how we did things in the plant.

With your help we were able to develop long term strategies which would improve our efforts in dealing with diversity and plant productivity. 

However, the overall payoff from our involvement in the diversity process has come from the operator’s themselves.

There is no doubt that the training has caused us to better understand the cultural differences which exist among us and had enabled us to better manage these situations.
Les Holland
Human Resources Manager
Chevron Chemical Company

Leadership Development

 

“Cathy Harris’ Diversity Leadership workshop was invaluable in that it taught us that to be effective leaders, we must first understand what it means to be a good follower.”
Col. Mary Baldwin Kennedy
Orleans Parish Criminal Sheriff’s Office

“The workshop promotes self development through problem solving learning activities.”
Col. John LeCour      
Orleans Criminal Sheriff’s Department

Your “team building” work with our senior staff was highly successful.  Success in that effort lead to an agreement to have C. Harris and Companies train some 400 managers, supervisors, and other employees in effective communication skills.
John R. Ortego
Director
USDA/National Finance Center

Over the years, New South Parking has allowed its management and supervisory team to take part of the “Team Building and  Effective Leadership “ workshops because they are informative, effective, dynamic, energetic and encouraging. 

I practiced the skills I learned in your team building and effective leadership workshops over the last two years and it has made a world of difference in my leadership skills and how I am perceived by the employees I manage.  
Brenda Williams
New South Parking (Airport Parking)

 

 

 “My assistant has given you the highest recommendation after attending your public workshop on sexual harassment prevention.  She insisted that you energized your participants and were on-target about significant learning points – and she was right.

The feedback following your daylong facilitation has been plentiful and enthusiastic.  The managers have stopped me in the hall, left messages on my message service and sent me e-mail to document how valuable the session was for them.  They really enjoyed the non-traditional and interactive style in which you organized the program…in a non-confrontational and safe environment.

The session has certainly been a morale booster among those who attended.  Some employees have started to implement the action plans that were generated by the end of the day.

One of your most valuable contributions is how you share from your personal experience.  You are an ideal model of taking whatever resources you have to achieve the goals you set by taking the initiative to get things done.  You really motivate your audiences to do the same in their situations.

Thanks again for a powerful teambuilding workshop.” 
Margaret Deane
Director of Human Resources
Windsor Court Hotel (New Orleans)

Over the years, New South Parking has allowed its management and supervisory team to take part of the “Team Building and  Effective Leadership “ workshops because they are informative, effective, dynamic, energetic and encouraging. 

I practiced the skills I learned in your team building and effective leadership workshops over the last two years and it has made a world of difference in my leadership skills and how I am perceived by the employees I manage.  
Brenda Williams
New South Parking (Airport Parking)

I have worked for technology companies for most of my adult life and have taken classes that have touched on most of the topics being discussed in this training but never in a manner that was so profoundly effective as you and your team have been able to develop. I will truly come away from this training equipped to perform better not only in my role with FEMA but also in my role as a husband. You have not only helped me realize that I have never "really" listened to my wife, but equipped me to learn to do so and motivated me to take those steps. I thank you and value what you are doing as well as the amazing impact it is having on me both as a professional and as a husband.
James Campo
Network Manager/Computer Specialist                                                                                              FEMA/LA TRO Participant

I just wanted to reiterate my appreciation for the training that your company provided. It is without a doubt one of the best/most beneficial training classes that I’ve ever attended. From effective communications to establishing mentorships, this training was A-1 from the beginning. Thank you so much!!! I’ve left refreshed and motivated for what is to come. God Bless!!!
John W. Williams, Jr.
Civil Rights Officer
FEMA/LA TRO Participant
Leadership Class October 6-10, 2008

Sexual Harassment Prevention

“Your workshop on “Anger Management, Sexual Harassment, and Discrimination Complaints” with Kevin McNulty was outstanding and well received by the participants.  Your well organized agenda and dynamic delivery received excellent workshop evaluation ratings.”

                                                                        Barbara J. Hall
Diversity Manager
Energy Information Administration
Department of Energy

“My assistant has given you the highest recommendation after attending your public workshop on sexual harassment prevention.  She insisted that you energized your participants and were on-target about significant learning points – and she was right.
Margaret Deane
Director of Human Resources
Windsor Court Hotel (New Orleans)

Teambuilding

The workshop provided for the New Orleans Recovery School District principals and central office senior staff, the bridge to pull the district together after the most devastating natural disaster in the history of the country.  "Cathy Harris" rejuvenated the staff after seven months of rigorous rebuilding of the school system.
Michael Haggen
Deputy Superintendent
Recovery School District
Louisiana Department of Education

“Course evaluations continue to demonstrate that our employees appreciate the opportunity to participate, and are walking away with a renewed awareness and respect for the importance of diversity in the workplace.

Your continued work with our Diversity Champions Group empowers our employees to become true agents of change for the Center.  This group has made numerous strides in improving communication among our 1700 employees, supervisors, and managers.

I was impressed with your workshop facilitators, who were able to provide an atmosphere that was safe for revealing true emotion and free expression of ideas.  The teamwork exercises managed to pull all 25 very diverse individuals in my class into a single team.”
Donna S. Maeder
Equal Opportunity Specialist
USDA/National Finance Center

 

“Your “team building” work with our senior stall was highly successful.  Success in that effort lead to an agreement to have C. Harris and Companies train some 400 managers, supervisors, and other employees in effective communication skills.”
John R. Ortego
Director
USDA/National Finance Center

“Your seminar was enlightening in that it helped us to concretely identify the characteristics of a successful team and it allowed our employees to “rate” where they felt we were on each of those characteristics.  It also demonstrated the importance of creating an environment in which people feel comfortable enough to communicate openly, and to learn to cultivate the strengths that can result from the differences in our talents, styles, skills, and backgrounds. 

This type of interaction will allow for greater openness, better communication, and forge a stronger bond between all of us.

The staff will continue to strengthen and expand upon the foundation that was laid at this seminar.

I believe that any organization that requires individuals to function as a team can benefit greatly from this seminar.”
Ellen M. Hazeur
Clerk, First City Court
City of New Orleans, Louisiana

“My assistant has given you the highest recommendation after attending your public workshop on sexual harassment prevention.  She insisted that you energized your participants and were on-target about significant learning points – and she was right.

The feedback following your daylong facilitation has been plentiful and enthusiastic.  The managers have stopped me in the hall, left messages on my message service and sent me e-mail to document how valuable the session was for them.  They really enjoyed the non-traditional and interactive style in which you organized the program…in a non-confrontational and safe environment.

The session has certainly been a morale booster among those who attended.  Some employees have started to implement the action plans that were generated by the end of the day.

One of your most valuable contributions is how you share from your personal experience.  You are an ideal model of taking whatever resources you have to achieve the goals you set by taking the initiative to get things done.  You really motivate your audiences to do the same in their situations.

Thanks again for a powerful teambuilding workshop.” 
Margaret Deane
Director of Human Resources
Windsor Court Hotel (New Orleans)

“The participants at your “Board Diversity and Teambuilding” session were extremely fortunate to have such a knowledgeable and well-versed presenter.  I was truly delighted at the transformation of these board members from individual participants to group participants.”

                                                            Karen L. Gauthier
Volunteers and Training Programs Manager
Center for Non-Profit Management

 

I searched long hours for the most appropriate description until the right superlative finally hit me.  You are simply the best.

We were impressed with your abilities even during your preparation period.  Our opinions were enhanced the day of our session.  You combined down home wit with astute professionalism to communicate with us.  By doing so, you created an atmosphere that was conducive to participation and results.  Already we are seeing rewards that we can attribute to your workshop.  Staff productivity is up. Team performance is evident, attitudes are courteous, interoffice relationships are improved and our business is stronger.
Karin Hopkins
Multi Image Resource Group, Inc.

“Overall the workshop received a quantitative rating of 9.60 on a scale of 10.  Employees’ qualitative comments also show their appreciation, especially for your way of expressing views and giving personal examples.  More than one person noted that the down to earth honesty in the session gave them opportunities to share and learn more about how to work well with others.  One long term benefit I anticipate because of this session is a greater sense of teamwork among workers. 

If a company would like problems to resolve, this is an open forum to discuss it.  You create an environment where participants can express ideas and differences that make for better solutions.”
Gloria M. DeCuir
Assistant to the Dean for Financial Affairs
Loyola University School of Law

 

“Thank you for the two-day teambuilding session. Many employees praised the wonderful job you did and were surprised that you were able to keep their interest for the duration of the session. The morale of the unit has picked up and a sense of cohesiveness has been overflowing ever since.

Prior to your training, there was a lot of tension in our department. I was extremely impressed with your ability to assess the situation beyond the verbal conversation by deciphering the non-verbal cues given by the employees. Your intuitive perceptions gave more insight into the real issues behind our department conflicts.
Your excellent communication, presentation and fact-finding skills encouraged the employees to open up and talk about their concerns, and to realize the roles they played in them. Before you helped them to diagnose the problems, they had not realized how they were affecting their own work environment. The program has even helped me to see past my own frustrations and limitations….”  (See full letter attached)
Vanessa Porter BSN, RN, MBA
Clinical Director PACU, West Jefferson Hospital

Participant Testimonials

Cathy, the pleasure was all ours.  Your seminars are educational and I enjoy participating in them.  Everyone that I have polled seems to concur.  Keep up the good work and I look forward to your next seminar. 
D.A.D.,
Regional Transit Authority

“Cathy Harris’ diversity leadership workshop was interesting, enlightening and informative.  All senior executives should go through this process in order to better prepare themselves for future success.” 
Arnold Fielkow,
New Orleans Saints/Voodoo

 “I really enjoyed this seminar!  I felt like you could see inside of our office, and read my mind.  I learned so much that I could take back, I left very excited!  Everything was helpful.” 
Rita Pinero,    
Jefferson Parish Employees Federal Credit Union

“The workshop was very informative and thought-provoking.  It challenged current management style with new, innovative management opportunities.”
Gloria M. DeCuir,
Tulane University

“Cathy Harris’ workshop has given me both techniques and a common understanding of diversity, which will help me do a better job in today’s world of constant change.  What I liked best was the hands-on interaction in groups.”
Anne M. Lee,
U. S. Department of Veterans Affairs

“As a result of this workshop, I will try to create an environment where employees feel free to communicate.”
Unsigned participant comment

“I feel most compelled to share with you again my gratitude for all that you taught us.   Your leadership seminar has helped me to find my identity and worth in my workplace.   I’ve learned that it is O.K. to be "me" as long as I am true to myself and others……"To thine own shelf–  be true".    Thank you for your dedication and hard work.  You have made an everlasting mark on my life.    
Shanna Porter
Jefferson Parish Employees Federal Credit Union

Thanks Cathy, much appreciated!  It was certainly encouraging to have you there…  You bring a wealth of experience and talent to our sessions.
Bill DeVille
General Manager,
Regional Transit Authority
“I have changed the way I approach disagreements. I now try first to understand the other person.”
Janet Akins, Workshop Participant


C. HARRIS COMPANIES INC.

 

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